Frequently Asked Question

What products do you offer?

We offer a collection of beds, bedside pedestals, Naled desks, and dressers designed. Our selection includes beds, bedside pedestals, desks, and dressers available in different styles, and design variations to suit individual preferences and furniture needs.

Each product listing provides clear product images, available options, and essential product details to help customers review and select items based on their personal style and intended use. Our collection is presented to allow straightforward browsing and informed purchase decisions through accurate and consistent product information.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Visa, Mastercard, Instant EFT, Mobicred, Zapper, Payflex.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 5–10 business days via USPS within South Africa.

Do you offer international shipping?

No, We only ship to South Africa now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in South Africa may return eligible items within 7 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Hayani Furniture covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Hayani Furniture does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 14 business days. Refunds are always issued back to the original payment method used at checkout.